Class Detail
Enhancing the Consumers Experience CNA Credit
Customer service is key to the delivery of quality healthcare. This customer service course can help you increase patient satisfaction and help you avoid escalating situations. The HCAHPS survey tool is utilized to help hold hospitals and healthcare providers accountable for providing good customer service. This course will cover an introduction to HCAHPS and customer service aspects including: respect, courtesy, communication, attitude, problem resolution, and service recovery.
This class will offer credit for the C.N.A.
Please Note: Students who arrive after the 15 minute grace period will NOT be allowed to attend the course.
Professional attire/scrubs are expected to be worn when attending any Flex Ed course.
Please note processing of certificates may take up to two weeks.
Date:
- Friday, June 27, 2025
Time: 12:30pm PST - 2:30pm PST
Location: Adventist Health White Memorial
Classroom: Nursing Conference Room
Address: Main Entrance, 1720 East Cesar E Chavez Avenue, Los Angeles, CA - 90033
| Course fee: | $40.00 (includes book/materials) | |
To register for a class you must log in. If you do not have a Flex Ed Profile, please register here.
