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Class Detail

Striving for an Excellent Patient Experience

This course will cover an introduction to HCAHPS and customer service including: AIDET, professionalism, phone etiquette and service recovery. The course will utilize customer service scenarios to drive home the importance of good customer service as a way to provide an Excellent Patient Experience.

Please Note: Students who arrive after the 15 minute grace period will NOT be allowed to attend the course. Professional attire/scrubs are expected to be worn when attending any Flex Ed course.

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  • Friday, October 11, 2019
    Time: 8:00am - 10:00am
    Location: Chino Valley Medical Center
    Classroom: Main Conference Room
    Address: Ground Floor, 5451 Walnut Ave, Chino, CA - 91710

Course fee:$40.00 (includes book/materials)

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