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Class Detail

Leadership - Conflict and Confrontation

Conflict and confrontation often occur together. Neither is very pleasant, but both are part of our working lives. This course identifies how to understand the underlying reasons for conflict and confrontation. It highlights how culture and context impact conflict. In addition this course provides an understanding of various personality types of people in the workplace and how to manage their difficult behavior. Strategies are provided on how to solve the problems using de-escalation techniques and communication strategies. Lastly, this course provides resources available for additional assistance.

Please Note: Students who arrive after the 15 minute grace period will NOT be allowed to attend the course.
Professional attire/scrubs are expected to be worn when attending any Flex Ed course.

Please note processing of certificates may take up to two weeks.

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  • Monday, September 30, 2019
    Time: 8:00am - 11:00am
    Location: Anaheim Regional
    Classroom: Classroom C & D
    Alternate Course Location: Medical Office Building
    Address: 1211 West La Palma Avenue, Anaheim, CA - 92801
    Phone: 714-774-1450

Course fee:$50.00 (includes book/materials)

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