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Class Detail

Leadership - Insights to Customer Loyalty

This course focuses on understanding patient satisfaction as it relates to both HCAHPS and customer loyalty. The course will explore how employee engagement will increase customer satisfaction. The student will also discover how patient centered care will increase both employee and patient satisfaction. Lastly the learner will gain insight into recovering from unmet patient expectations.

Please Note: Students who arrive after the 15 minute grace period will NOT be allowed to attend the course.
Professional attire/scrubs are expected to be worn when attending any Flex Ed course.

Please note processing of certificates may take up to two weeks.

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  • Friday, June 18, 2021
    Time: 9:00am PST - 11:00am PST
    Classroom: Online Course

Course fee:$40.00 (includes book/materials)

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