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Class Detail

Enhancing the Consumers Experience CNA Credit

Customer service is key to the delivery of quality healthcare. This customer service course can help you increase patient satisfaction and help you avoid escalating situations. The HCAHPS survey tool is utilized to help hold hospitals and healthcare providers accountable for providing good customer service. This course will cover an introduction to HCAHPS and customer service aspects including: respect, courtesy, communication, attitude, problem resolution, and service recovery.

This class will offer credit for the C.N.A.


Please Note: Students who arrive after the 15 minute grace period will NOT be allowed to attend the course.
Professional attire/scrubs are expected to be worn when attending any Flex Ed course.

Please note processing of certificates may take up to two weeks.


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Date:

  • Saturday, June 22, 2019
    Time: 8:00am - 10:00am
    Location: Pomona Valley Hospital
    Classroom: Pitzer Auditorium
    Address: 1st Floor, 1798 North Garey Avenue, Pomona, CA - 91767

Course fee:$40.00 (includes book/materials)

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