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Class Detail

CNA Course - Dealing with Difficult Families

This course will go over how to identify and avoid conflicts with families, how to deal with difficult family members and when to get the nurse or supervisor involved. In addition, the class will go over tools to diffuse potentially volatile situations.

Please Note: Students who arrive after the 15 minute grace period will NOT be allowed to attend the course.
Professional attire/scrubs are expected to be worn when attending any Flex Ed course.

Please note processing of certificates may take up to two weeks.

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  • Tuesday, December 18, 2018
    Time: 8:00am - 10:00am
    Location: Parkview Community Hospital
    Classroom: Large Conference Room
    Alternate Course Location: Sherman Building
    Address: 3900 Sherman Drive, Riverside, CA - 92503
    Phone: 951-688-2211 ext #2599

Course fee:$30.00 (includes book/materials)

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