Class Detail
Enhancing the Consumers Experience CNA Credit
Customer service is key to the delivery of quality healthcare. This customer service course can help you increase patient satisfaction and help you avoid escalating situations. The HCAHPS survey tool is utilized to help hold hospitals and healthcare providers accountable for providing good customer service. This course will cover an introduction to HCAHPS and customer service aspects including: respect, courtesy, communication, attitude, problem resolution, and service recovery.
This class will offer credit for the C.N.A.
Please Note: Students who arrive after the 15 minute grace period will NOT be allowed to attend the course.
Professional attire/scrubs are expected to be worn when attending any Flex Ed course.
Please note processing of certificates may take up to two weeks.
Date:
- Thursday, August 23, 2018
Time: 1:30pm PST - 3:30pm PST
Location: Martin Luther King Jr Hosp
Classroom: Suite 3A of the Old Macc Building
Address: 3rd Floor of the Old Macc Building - **Students are to meet at the front lobby of the NEW Martin Luther King Jr Hospital 30 min. prior to class. Students present will be guided to classroom** - , 1680 East 120th Street, Los Angeles, CA - 90059
Course fee: | $40.00 (includes book/materials) |
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