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Class Detail

CNA Course - Dealing with Difficult Families

This course will go over how to identify and avoid conflicts with families, how to deal with difficult family members and when to get the nurse or supervisor involved. In addition, the class will go over tools to diffuse potentially volatile situations.


Please Note: Students who arrive after the 15 minute grace period will NOT be allowed to attend the course.
Professional attire/scrubs are expected to be worn when attending any Flex Ed course.

Please note processing of certificates may take up to two weeks.


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Date:

  • Saturday, December 8, 2018
    Time: 10:30am - 12:30pm
    Location: Pomona Valley Hospital
    Classroom: Pitzer Auditorium
    Address: 1st Floor, 1798 North Garey Avenue, Pomona, CA - 91767

Course fee:$30.00 (includes book/materials)

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