Communications
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| Courses in this category relate to interpersonal communications between staff and also communication with patients and their families. |
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Assertiveness Training In Healthcare *+ |
| This class will identify communication challenges specific to the healthcare environment. ... |
Cultural Diversity & Age Appropriate Care *+ |
| Identify ways to appropriately care for persons of different cultures and age.... |
Customer Service*+ |
| Customer service is the key to the delivery of quality healthcare. Learn techniques to deliver the best service and avoid escalating situations that can make the patient unhappy and the caregiver frustrated.... |
Dealing with Death & Dying: End of Life Issues in Healthcare |
| In this class participants will review the psychological & physiological stages related to end of life care. Utilizing the Nursing Process, coping strategies to enhance the physiological and emotional well being of the patient and their loved ones will be discussed. Available support networks for dealing with death & dying will be identified.... |
Ethics in Healthcare |
| This course will review ethics as it applies in the healthcare setting. Resources for legal and ethical guidance will also be discussed.... |
Leadership Training for Managers |
| Topics will include Strategic planning, financial resources, personnel issues including delegation, hiring and disciplinary management. Course is designed for the existing healthcare manager.... |
SBAR(Situation-Background-Assessment-Recommendation) |
| SBAR (Situation-Background-Assessment-Recommendation) is an effective communication tool that is becoming the standard in hospitals. This class is designed to address the current problems health care providers experience with communication, the definition of SBAR, how to use SBAR successfully, and how to implemented in the hospital setting.... |
Sexual Harassment *+ |
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Spanish for Medical Personnel *+ |
| This class is intended for the healthcare professional to develop the language skills necessary to communicate with patients ... |
Team Building in Healthcare *+ |
| In this class participants will explore rationales for teambuilding.... |
